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. 2019 Jun 4;14(6):e0217622. doi: 10.1371/journal.pone.0217622

Table 2. Factor loadings, CR, and AVE for the study variables.

Construct Factor Loadings CR AVE Cronbach’s α R2
Currency 0.81–0.95 0.91 0.77 0.85
Completeness 0.85–0.94 0.92 0.79 0.87
Format 0.92–0.94 0.93 0.86 0.84
Accuracy 0.91–0.92 0.91 0.84 0.81
Information Quality 0.92–0.95 0.95 0.87 0.92 0.74
Reliability 0.80–0.90 0.88 0.72 0.80
Accessibility 0.89–0.93 0.94 0.84 0.90
Flexibility 0.93–0.95 0.91 0.83 0.80
Timeliness 0.85–0.89 0.91 0.76 0.84
System Quality 0.95–0.96 0.95 0.91 0.90 0.56
Empathy 0.91–0.92 0.91 0.84 0.81
Service Reliability 0.84–0.95 0.91 0.78 0.86
Tangible 0.93–0.94 0.95 0.87 0.93
Assurance 0.91–0.92 0.94 0.84 0.90
Responsiveness 0.93–0.94 0.93 0.88 0.86
Service Quality 0.84–0.91 0.87 0.77 0.71 0.75
User Satisfaction 0.80–0.89 0.89 0.72 0.81 0.75
Perceived Enjoyment 0.94–0.95 0.96 0.89 0.94 0.42
Perceived Ease Of Use 0.78–0.92 0.91 0.73 0.87 0.61
Perceived Usefulness 0.91–0.94 0.96 0.86 0.94 0.59
Behavioral Attitude 0.92–0.95 0.95 0.87 0.93 0.66
Intention 0.94–0.96 0.97 0.90 0.95 0.53

CR = composite reliability; AVE = average variance extracted; CUR = Currency; COM = Completeness; FOR = Format; ACU = Accuracy; IQ = Information Quality; REL = Reliability; ACE = Accessibility; FLE = Flexibility; TIM = Timeliness; SysQ = System Quality; EMP = Empathy; SER = Service Reliability; TAN = Tangible; ASS = Assurance; RES = Responsiveness; SQ = Service Quality; US = User Satisfaction; PEOU = Perceived Ease of Use; PU = Perceived Usefulness; PE = Perceived Enjoyment; BA = Behavioral Attitude