Table 5. Total and direct effects of the variables on the intention for using the NPS.

Variable	Total effect	Direct effect
	Intention on intention	IQ	SySQ	SQ	US	PE	PEOU	PU	BA	Intention
CUR	0.02*	0.14*
COM	0.05**	0.29***
FOR	0.01	0.08
ACU	0.04**	0.23***
IQ	0.17***			0.25**	0.25***
REL	0.11***		0.45***
ACE	0.03		0.10
FLE	0.03		0.14
TIM	0.04*		0.17*
SysQ	0.25***	0.23***		0.10	0.37***
EMP	0.03			0.16*
SER	0.02			0.14*
TAN	0.01			0.05
ASS	0.02			0.15*
RES	0.03			0.13*
SQ	0.17***				0.32***
US	0.53***					0.65***	0.51***	0.36***
PE	0.23***						0.35***		0.33***
PEOU	0.35***							0.47***	0.24*
PU	0.58***								0.36***	0.46***
BA	0.33***									0.33***

*p < 0.05;

**p < 0.01;

***p < 0.001