Table 1.

Recommendations for high quality healthcare for OA patients from PaCER report^a and example survey items

Recommendations	Example survey items
Patient needs right knowledge:  • Has to be comprehensive, detailed, and no-nonsense.  • Knowledge on disease progression, and corresponding evidence-based management strategies  • Information on when should we seek help and from whom  • What can the patient do when something no longer works.	• The care providers at the clinic explained the proposed treatment plan to me in a way I could understand • The care providers at the clinic responded to all my questions or concerns in a way I could understand • The providers at the clinic explained to me what to do if my arthritis gets worse
Patient needs right professional support:  • Access to publicly funded evidence-based resources  • Toolbox of disease management strategies at primary care level  • Access to OA and RA expertise	• I received information on other options to manage my arthritis (e.g. physiotherapy, acupuncture, chiropractor, non-medical wellness strategies) • It was difficult to reach the care providers at the clinic
Right relationship between patients and care providers:  • Able to come back to someone who knows patients to assist to effectively self-manage  • Remember patients as individuals  • Remember patient’s previous visits  • Personalized and evolving self-management plan embedding patient choices	• The care providers at the rheumatology clinic respected my wishes and ideas about my treatment • The care providers made efforts to understand what having arthritis means to me • My care was well-coordinated among different care providers at the rheumatology clinic

^aRecommendations from the report for each of the three themes (Miller et al. 2016) [7]