Table 4.

Examples of patient and family member comments

Tell us what you liked about your telemedicine visit: “Really happy about privacy, comfort, saving time. There is no downside.” “I didn’t think I’d like telehealth, but I’ve grown to like it due to convenience. I do not think telehealth should ever replace in-person visits completely.” “It’s good to be seen in person but when physically not able to travel telemedicine is a very good option.” “So happy that this is available so that I can continue my relationship with Dr. XXX.” “Ability to have an appointment between office visits.” “We were able to bring in all my husband’s caretakers including myself for a group discussion.” “We feel very relaxed during the visit there is no stress associated with rushing into the office through the busy traffic which is great.” “I felt better cared for than with office visits.”

Tell us what you did NOT like about your telemedicine visit: “I really enjoy seeing my doctor in person.” “Set up of Zoom is not easy.” “Personal contact is usually better with someone with dementia; however, in this case the visit worked out fine as [it was] difficult to get patient to a visit.” “I expected a follow up or note describing what action I should take.”