4. Findings that emerged from both women and provider data.

Domain	CERQual assessment
	High/moderate confidence	Mixed confidence	Low/very low confidence
Sociocultural context	Influence of others	‐	‐
Service design and provision	Indirect cost of services Time spent with the professional/service user Flexibility of appointments	Proximity of the clinic to the local community Need for privacy Lack of resources	Disorganised services
What matters to women and staff	Continuity of care	ANC as a source of knowledge and information ANC as a source of clinical safety	‐

ANC: antenatal care