Table 4.
Patient and doctor ratings for consultations with either somatic or other reasons for visit
| Patient-centred aspect | Reason for visit (somatic/ other) | Total (no) of patient responses. Percentage for highest possible estimations, 95% confidence interval (CI) | Difference between patient responses P-value CHI 2-test | Total (no) of doctor responses. Percentage for highest possible estimations | Difference between doctor responses P-value CHI 2-test | Difference between doctor responses P-value F-test ICC = 0.1 | Maximum ICC (doctors) for P-value ≤0.05 F-test |
|---|---|---|---|---|---|---|---|
| 1. The patient was provided an opportunity to describe their discomforts, ideas, concerns, and expectations | Somatic |
(158) 76.6% (CI 70.0–83.2) |
0.016 | (131) 73.3% | < 0.001 | < 0.001 | 0.26 |
| Other |
(43) 58.1% (CI 43.4–72.8) |
(49) 36.7% | |||||
| 2.The doctor listened without interrupting | Somatic |
(161) 85.1% (CI 79.6–90.6) |
0.047 | (131) 74.8% | < 0.001 | 0.004 | 0.20 |
| Other |
(43) 72.1% (CI 58.7–85.5) |
(49) 42.9% | |||||
| 3. The patient was taken seriously | Somatic |
(160) 82.5% (CI 76.6–88.4) |
0.605 | (131) 78.6% | < 0.001 | 0.041 | 0.11 |
| Other |
(43) 79.1% (CI 66.9–91.3) |
(49) 57.1% | |||||
| 4. The patient was provided with information about the doctor’s assessment | Somatic |
(156) 77.6% (CI 71.1–84.1) |
0.407 | (130) 77.7% | 0.003 | 0.069 | 0.07 |
| Other |
(42) 71.4% (CI 57.7–85.1) |
(48) 58.3% | |||||
| 5. The patient had their questions answered | Somatic |
(158) 71.5% (CI 64.5–78.5) |
0.270 | (131) 74.8% | < 0.001 | 0.030 | 0.14 |
| Other |
(43) 62.2% (CI 48.4–77.2) |
(48) 50.0% | |||||
| 6. The patient was provided an opportunity to participate in decisions concerning their ongoing care | Somatic |
(153) 64.1% (CI 56.5–71.1) |
0.516 | (131) 71.0% | < 0.001 | 0.002 | 0.37 |
| Other |
(41) 58.5% (CI 43.3–73.6) |
(47) 36.2% | |||||
| 7. Overall satisfaction | Somatic |
(160) 81.9% (CI 75.9–87.9) |
0.040 | (131) 79.4% | 0.002 | 0.044 | 0.11 |
| Other |
(43) 67.4% (CI 53.4–81.4) |
(48) 58.3% |
Total number of patient and doctor responses and percentage of responses with highest possible estimation in connection with general practice consultation. Other reasons for visit than somatic consisted in mental, administrative/ certification (mainly sick-leave certificates), mixed or unspecific. The internal number of drop-outs varied between 19 and 29 for patients and 8 and 10 for the doctors