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Urgency levels and expected waiting times according to the Manchester Standard of Triage [37] (in minutes) and the range defined for the Gradient Map for Process Mining enhancement.
| Level | Manchester Time Factor | Gradient Range |
|---|---|---|
| 1 | 0 | [0–2] |
| 2 | 10 | [0–20] |
| 3 | 60 | [0–120] |
| 4 | 120 | [0–240] |
| 5 | 240 | [0–480] |
