Table 2.

Survey results summary.

Dimension	Responses agreeing with statement of best practice	Strongly agreed/agreed	Neither agreed or disagreed	Disagreed/strongly disagreed	Summary analysis of free text
Patient-centred care	CCICP contributed to improved achievement in patient-centred care	82%	19%		Uncertainty about achievements Limited improvements Policy intent not always translated into practice Much more needs to be done (n = 13)
	Health literacy promotion	70%	26%	4%
	Decision making shared with service user	59%	33%	7%
	Self-care empowerment	52%	44%	4%
	Carer support	44%	56%
	Service user feedback on service	44%	37%	19%
	Holistic care planning shared with service user	41%	48%	11%
	Access to own care record	41%	37%	22%
Clinical integration	CCICP contributed to improved achievement in clinical integration	82%	7%	11%	CCICP has had positive impact in places Lack of perceived change Limited improvements Much more needs to be done (n = 14)
	Multidisciplinary assessment and care planning	78%	7%	15%
	Coordinators ensure care continuity	59%	37%	4%
	Case management of defined user groups	59%	37%	4%
	Single entry point for multiple services	59%	15%	26%
	Care transition management	37%	52%	11%
	Defined pathways of care	30%	59%	11%
	Volunteers/community actively involved in coordinating care	15%	67%	19%
Professional integration	CCICP contributed to improved achievement in professional integration	74%	11%	15%	Primary health care often omitted from teams Little evidence of multi-professional education Ideological rather than actual commitment Lack of perceived change Much more needs to be done (n = 13)
	Shared professional responsibility and accountability	70%	26%	4%
	Multi-disciplinary teams with agreed roles and responsibilities	67%	26%	7%
	Professional commitment to integrated care	63%	11%	15%
	Formal agreements support professional collaboration	56%	41%	4%
	Continuous multi- and inter-professional education	37%	56%	7%
Organisational integration	CCICP contributed to improved achievement in organisational integration	74%	15%	11%	Uncertainty about achievements Limited improvements Variable across projects Lack of perceived change Much more needs to be done (n = 12)
	Shared performance and outcome measurement	56%	33%	11%
	Collective incentives	56%	37%	7%
	Shared strategic objectives, policies and procedures	52%	33%	15%
	Shared governance and accountability mechanisms	41%	56%	4%
Systemic integration	CCICP contributed to improved achievement in systemic integration	67%	26%	7%	Lack of perceived change Uncertainty about achievements Gap in workforce numbers, skills and competencies Lack of authorization to express ideas Lack of perceived change State and national policy constraints Much more needs to be done (n = 11)
	Involvement of all stakeholders in design, implementation and evaluation of programs and policies	44%	26%	30%
	Supportive national/regional policies	37%	37%	26%
	Compatible regulatory framework	33%	44%	22%
	Financing and incentives promote integrated care	33%	48%	19%
	System-wide outcome and performance measurement	30%	52%	19%
	Investment in an adequate workforce	19%	33%	48%
Functional integration	CCICP contributed to improved achievement in functional integration	44%	44%	11%	Lack of perceived change Uncertainty about achievements Poor communication Lack of electronic systems for sharing data, sharing care planning and making referrals to all partners Much more needs to be done (n = 13)
	Uniform service user identifier	37%	26%	37%
	Support systems for shared decision making	26%	41%	33%
	Effective communication between professionals and service users	19%	52%	30%
	Single care record that can be shared for all care purposes	15%	33%	52%