Table 2. Scenarios in structured interview study.

Structured interview hypothetical scenarios	Appropriate advice*
ACE inhibitor-induced cough scenario A woman, aged about 60 years old, comes into this pharmacy and asks you for a recommendation for her cough. The woman says that she has experienced non-productive cough constantly over the last 4 weeks. She has tried Bisolvon elixir for her cough but it did not help. The woman tells you that she was diagnosed with hypertension 2 months ago. Her daily medication is captopril 25mg, three times a day, which she has taken for 2 months. What would you advise this woman?	Medical referral without recommending medicines.19,31,34
Common cough and cold scenario A young man, aged 25, asks if you can recommend something for his cough. He sounds as if he has a cold and looks a bit pale. He has been coughing for about 2-3 days. His cough is productive and the sputum is clear. He has a blocked nose and a mild sore throat. He has no pain on breathing, no shortness of breath, and no fever. He has not tried any medicines for his symptoms. He is not routinely taking any supplement, herbal, or any other medications. What would you advise this man?	Recommending appropriate products (i.e., cough and cold preparation) and/or non-pharmacological advice (e.g., fluid intake, resting).19,70,71

#Woods merah is one of the Indonesian brand names of cough medicines that containes Dextromethorphan HBr and Doxylamine.

^*Appropriate advice was determined based on the literature and by consensus of two Indonesian senior lecturers in pharmacy practice.