Box 4 Participant Quote “If you’re going to bring new [healthcare providers] in, then you educate them to be this way and if you. don’t treat this way. […] I mean - there’s a suggestion box [..]! You’re going to stand accountable. Let’s get the government accountable. Let’s get everybody accountable who’s looking after us. I AM a human being. If you’re not gonna to treat me like a human being - well you’re going to hear it right from me.” (FG1B).