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| Theme | Sub-theme |
| Service Operation | Care content |
| Collaboration | |
| Delivery mechanisms | |
| External support | |
| Staff Qualities | Compassion |
| High quality staff | |
| Respectfulness | |
| Supportive | |
| Acceptability & Assets | Patient characteristics |
| Patient outcomes | |
| Confounding Factors | Care discontinuation |
| Consequences of ageing |
