Table 3.
Response | TC, n (%) (N= 38) | VC, n (%) (N= 43) | Total, n (%) (N= 81) |
---|---|---|---|
None selecteda | 21 (55) | 23 (53) | 44 (54) |
I could not hear the GP/nurse properly | 4 (11) | 7 (16) | 11 (14) |
I could not see the GP/nurse properly | — | 7 (16) | — |
It was a problem that the GP/nurse and I could not see each other | 5 (13) | — | — |
I could not find a private room to make the call | 4 (11) | 2 (5) | 6 (7) |
It cost me money | 0 | 0 | 0 |
It was too complicated | 0 | 0 | 0 |
My appointment took longer to arrange | 3 (8) | 1 (2) | 4 (5) |
I feel less cared for than if I had seen my GP/nurse in person | 3 (8) | 3 (7) | 6 (7) |
I needed an additional appointment | 2 (5) | 3 (7) | 5 (6) |
Other | 6 (16) | 4 (9) | 10 (12) |
Three TC patients and two VC patients explicitly stated there were no disadvantages via the ‘Other’ option. TC = telephone consultation. VC = video consultation.