Table 3.
Patient responses to the instruction ‘From the list of disadvantages of using telephone/video consulting, please tick all that apply to your consultation’ in patient questionnaire
| Response | TC, n (%) (N= 38) | VC, n (%) (N= 43) | Total, n (%) (N= 81) |
|---|---|---|---|
| None selecteda | 21 (55) | 23 (53) | 44 (54) |
| I could not hear the GP/nurse properly | 4 (11) | 7 (16) | 11 (14) |
| I could not see the GP/nurse properly | — | 7 (16) | — |
| It was a problem that the GP/nurse and I could not see each other | 5 (13) | — | — |
| I could not find a private room to make the call | 4 (11) | 2 (5) | 6 (7) |
| It cost me money | 0 | 0 | 0 |
| It was too complicated | 0 | 0 | 0 |
| My appointment took longer to arrange | 3 (8) | 1 (2) | 4 (5) |
| I feel less cared for than if I had seen my GP/nurse in person | 3 (8) | 3 (7) | 6 (7) |
| I needed an additional appointment | 2 (5) | 3 (7) | 5 (6) |
| Other | 6 (16) | 4 (9) | 10 (12) |
a
Three TC patients and two VC patients explicitly stated there were no disadvantages via the ‘Other’ option. TC = telephone consultation. VC = video consultation.