Table 3.
Domains and Themes Addressed by Consensus Organizational Health Literacy Quality Improvement Measures
| Organizational Health Literacy Domain and Measurement Theme | Number of Consensus Measures (%)a |
|---|---|
|
| |
| Organizational Structure, Policy, & Leadership | 4 (18%) |
| Leadership support for organizational health literacy activities | 1 (5%) |
| Staffing and structures to enhance patient and family engagement | 1 (5%) |
| Structured methods for encouraging patient and family engagement | 2 (9%) |
|
| |
| Communication | 6 (27%) |
| Serving patients with limited English proficiency | 3 (14%) |
| Using the Teach-Back method to ensure patient comprehension | 2 (9%) |
| Medication review to improve accuracy and patient understanding | 1 (5%) |
|
| |
| Ease of Navigation | 2 (9%) |
| Simplifying the process of scheduling appointments | 1 (5%) |
| Ensuring referral completion | 1 (5%) |
|
| |
| Patient Engagement & Self-Management Support | 7 (32%) |
| Improving access to patient education | 1 (5%) |
| Addressing patients' nonmedical needs | 2 (9%) |
| Setting self-management goals | 1 (4%) |
| Self-management support before, during, and after an inpatient stay | 3 (14%) |
|
| |
| Measures that cut across domains | 3 (14%) |
Note.
a
Because of rounding error, percentages related to each measurement theme may not sum to the total percentage of measures within a given domain.