Knowledge or insight into patients’ health and healthcare |
Learning to ask questions |
“It’s somebody who could help me to find out how to get help for something, to listen.” (P5)
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Gaining knowledge of care options |
“The [PHPI] process just didn’t seem as perfunctory as when you go do the doctor. [The facilitator] wanted to know more in detail how does that affect you and what would you like to change.” (P161) |
Reinforcement of the patient-clinician relationship |
“Well, it got me to realize that the doctor’s office and my own doctor are truly interested in my health.” (P182) |
Patient activation |
New perspectives of health and healthcare, goals, and objectives |
“I found it interesting. It was helpful. It helped me sit down and really think about things, versus just kind of reacting day-to-day. It helped me refocus my thoughts and really kind of verbalize my priorities.” (P184) |
Assertiveness and confidence |
“Cuz it’s changed my assertiveness, where I used to keep it to myself. I think it’s given me more confidence in living alone at my age.” (P142) |
Motivation for change |
“She suggested maybe a nutritionist to talk to about the weight and stuff like that, which I’ve been going to. I needed the push, I guess, to ask to go see one.” (P9) |
Communication |
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With family |
“To be more open with my girls, because they’re really holding my life in their hands, because they do know that I have a living will. And I do want it respected.” (P142) |
With clinicians |
“Well it’s taught me to speak up, because I’m the type of person that, you know, “Oh, well, it’s minor, I won’t mention it.” (P161) |