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. 2019 Feb 14;34(7):1079–1080. doi: 10.1007/s11606-019-04870-6

Fig. 1.

Fig. 1

Words most correlated with negative (1-star) hospital reviews on Yelp. Using Differential Language Analysis (DLA), hospital reviews posted on Yelp were analyzed. The color gradient displays weak or strong correlations to the negative reviews. Gray words have weak correlation with a negative review and darker words, as displayed in gradient key, indicate higher correlation. Text size indicates frequency of word use within reviews—larger text size represents a word used more frequently