Figure 1.

Percentage change in pre-intervention time period vs post-intervention time period “top-box” HCAHPS scores in physician and nurse communication (corresponding to answer choice of “Always”) from patients discharged from medical (intervention participants) and surgical (non-participants) wards. “Overall communication” represents the average of the top-box HCAHPS scores for the doctor- and nurse-specific communication HCAHPS questions. “Explained” represents the HCAHPS item, “Your doctor/nurse explained things to you in a way you could understand.” “Listened” represents the HCAHPS item, “Your doctor/nurse listened carefully to you.” “Courtesy and Respect” represents the HCAHPS item, “Your doctor/nurse treated you with courtesy and respect.” “Understanding Medication” represents the HCAHPS item, “When I left the hospital, I clearly understood the purpose for taking each of my medications.” “Understanding Health” represents the HCAHPS item, “When I left the hospital, I had a good understanding of the things I was responsible for in managing my health.” Figure 1 contains poor quality of text inside the artwork. Please do not re-use the file that we have rejected or attempt to increase its resolution and re-save. It is originally poor, therefore, increasing the resolution will not solve the quality problem. We suggest that you provide us the original format. We prefer replacement figures containing vector/editable objects rather than embedded images. Preferred file formats are eps, ai, tiff and pdf.Unfortunately none of my colleagues or I have the ability to change the figure. I have attempted to make a new copy from the source data, please let me know if this is better, or if it will still be an issue.Thank you.