Table 4.

The 4.0 toolset applied across care organization.

Care Method	Cyber-Physical System	Internet of Things	Internet of Services	Smart Factory (Virtual Agent)
Service Managed	A single device monitors the real world and then creates a digital (cyber) record for the organization.	Several devices combine their digital records to help the organization better understand context and create insight.	The digital records are used by the organization to offer new services. New business models are possible because the organization has live information, so it can personalize services and manage risk better. New business models emerge for joint benefit between organization and user.	A virtual agent can: - Support a worker to personalize the service based on the digital records. - Access global data sets to finesse the service by understanding and predicting needs and issues. - Support the end-user to understand outcomes, then tailor future activities.
Self-Managed	A single device monitors the real world and then creates a digital (cyber) record for the user.	Several devices combine their digital records to help the user better understand context and create insight.	The digital records are used by the user to activate new services. New business models are possible because organizations can be given data, so that they can personalize services and manage risk better. New business models emerge for direct service to a user.	- Support a user to personalize their own service based on the digital records. - Access global data sets to tailor the service by understanding and predicting needs. - Support the user to understand outcomes and modify the activities of user and organization.
Network Managed	A single device monitors the real world and then creates a digital (cyber) record for the user and a network of people and organizations they trust.	Several devices combine their digital records to help the user and their trusted network to better understand context and create insight.	The combined digital records are used by the user and their trusted network to activate new services. New business models are possible because organizations can be given data/trend information, so that they can personalize services and manage risk better. New business models emerge between groups of organizations and users.	- Support groups of users to access peer support and personalize their own service based on the digital records. - Create new data sets to understand group needs. - Access global data sets to finesse the ability to predict needs and issues. - Support groups of users to understand outcomes and then modify the user, group and organization’s future activities. - New business models emerge between groups of users/organizations.