Table 6.

Experimentally varying warmth and competence in enhanced patient–provider interactions, as reported in Rakel et al. (82) and Barrett et al. (83).

	Competence	Warmth
Verbal cues	• Additional information about how to address illness • Provide written instruction on self-care • Responded to questions	• Active listening • Empathetic statements regarding condition (e.g., it’s normal to be worried, colds can sap energy) • Used humor where appropriate
Bridging competence and warmth
• Included personalized comments to tailor care to individual
		Warmth
Non-verbal cues		• Handshake greeting • Caring facial expressions • Increased eye contact