Table 7.

Experimentally varying warmth and competence in enhanced patient–provider interactions in Moore et al. (84).

	Competence	Warmth
Verbal cues	• Gave patient additional information about what to expect • Gave patient additional advice/strategies	• Greeted patient warmly • Apologized for delay • Asked informal questions • Made empathetic statements (e.g., offered condolences) • Was not critical or judgmental of patient
Bridging competence and warmth
• Used easy-to-understand language • Explained medical terms when used • Encouraged patient to ask questions
	Competence	Warmth
Non-verbal cues	• Did not seem in a hurry	• Made eye contact • Listened carefully to patient