Table 1.
Frequencies and percentages of key measures.
| Measures | n | % |
|---|---|---|
| Gender | ||
| Male | 437 | 52.1 |
| Female | 379 | 45.2 |
| Unsure | 22 | 2.6 |
| Person filing complaints | ||
| Patients | 404 | 48.2 |
| Family members | 434 | 51.8 |
| Professionals whom were complained | ||
| Physicians | 474 | 56.6 |
| Nurses | 65 | 7.6 |
| Medical technicians | 77 | 9.2 |
| Desk clerks | 128 | 15.3 |
| Hospital in general | 88 | 10.5 |
| Unsure | 6 | 0.7 |
| Units that were complained | ||
| Internal medicine | 123 | 14.7 |
| Surgery | 187 | 22.3 |
| Gynecology and pediatrics | 74 | 8.8 |
| Outpatient clinics and medical support units | 442 | 52.7 |
| Unsure | 12 | 1.4 |
| Categories of complaints | ||
| Uncaring attitudes | 224 | 26.7 |
| Communication problems | 147 | 17.5 |
| Unsatisfactory quality of treatment and competence | 222 | 26.5 |
| Processes of care | 109 | 13.0 |
| Fees/billing | 66 | 7.9 |
| Miscellaneous | 69 | 8.2 |
| Unsure | 1 | 0.1 |