Table 3.
Relationships between reasons of complaints and professionals/units that were complained about.
| Measures | Uncaring attitudes |
Communication problems |
Quality of treatment competence |
Processes of care |
Fees/billing |
Miscellaneous |
Total | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| n | % | n | % | n | % | n | % | n | % | n | % | ||
| Professions∗ | |||||||||||||
| Physicians | 108 | 22.8 | 92 | 19.0 | 173 | 36.5 | 46 | 9.7 | 32 | 6.8 | 23 | 4.9 | 474 |
| Nurses | 27 | 41.5 | 16 | 24.6 | 14 | 21.5 | 3 | 4.6 | 3 | 4.6 | 2 | 3.1 | 65 |
| Diagnostic Technicians | 28 | 36.4 | 11 | 14.3 | 16 | 20.8 | 15 | 19.5 | 6 | 7.8 | 1 | 1.3 | 77 |
| Desk clerks | 44 | 34.4 | 21 | 16.4 | 15 | 11.7 | 24 | 18.8 | 9 | 7.0 | 15 | 11.7 | 128 |
| Hospital in general | 15 | 17.0 | 7 | 8.0 | 3 | 3.4 | 20 | 22.7 | 15 | 17.0 | 28 | 31.8 | 88 |
| Units∗∗ | |||||||||||||
| Internal medicine | 34 | 27.6 | 21 | 17.1 | 34 | 27.6 | 12 | 9.8 | 14 | 11.4 | 8 | 6.5 | 123 |
| Surgery | 34 | 18.2 | 28 | 15.0 | 80 | 42.8 | 18 | 9.6 | 14 | 7.5 | 13 | 7.0 | 187 |
| Gynecology and pediatrics | 22 | 29.7 | 14 | 18.9 | 18 | 24.3 | 7 | 9.5 | 5 | 6.8 | 8 | 10.8 | 74 |
| Outpatient clinics and medical support units | 132 | 29.9 | 83 | 18.8 | 88 | 19.9 | 67 | 15.2 | 33 | 7.5 | 39 | 8.8 | 442 |
Note: * Relationships between complaints and professions (χ2(20) = 178.82, P < 0.01); ** Relationships between complaints and units (χ2(15) = 42.72, P < 0.01).