Table 3.
Consumer questionnaire responses—before and after poster review.
| ProfRole Poster (n = 37) | InfoExchange Poster (n = 38) | ||||||
|---|---|---|---|---|---|---|---|
| Mean (SD) | Mean Change | Mean (SD) | Mean Change | ||||
| TDF * Domain | Question/Statement ^ | Before | After | Before | After | ||
| Knowledge | 1. I know that pharmacists are qualified to assist me with my enquiry. | 6.46 (0.84) | 6.54 (0.56) | 0.08 | 6.55 (0.72) | 6.53 (0.65) | –0.02 |
| 2. I know what the pharmacist’s role and responsibilities are. | 5.76 (1.46) | 5.89 (1.56) | 0.13 | 6.26 (0.98) | 6.24 (1.00) | –0.02 | |
| 3. I know that giving information to the pharmacist about my health will benefit me. | 6.19 (0.97) | 6.19 (1.31) | 0 | 6.58 (0.83) | 6.58 (0.76) | 0 | |
| Environ-mental Context | 4. I can tell who is a pharmacist and who is a pharmacy assistant. | 5.03 (1.82) | 5.16 (1.94) | 0.13 | 5.53 (1.64) | 5.97 (1.42) | 0.44 |
| Social and Professional Role and Identity | 5. It is a pharmacist’s job and responsibility to ask me questions about my health. | 5.68 (1.72) | 6.27 (1.04) | 0.59 | 5.66 (1.63) | 6.18 (1.14) | 0.52 |
| 6. I trust the pharmacist, as a health professional, to discuss what is best for my enquiry. | 6.24 (1.01) | 6.41 (0.80) | 0.17 | 6.53 (0.69) | 6.66 (0.48) | 0.13 | |
| 7. It is the duty of the pharmacist, as a health processional, to make sure the medicine they recommend/supply is appropriate for me. | 6.19 (1.52) | 6.38 (1.01) | 0.19 | 6.50 (0.65) | 6.53 (0.76) | 0.03 | |
| Belief about Capability | 8. I am confident that if I want a specific medicine I can provide information about my health with the pharmacist. | 6.17 (1.08) | 6.33 (0.99) | 0.16 | 6.54 (0.65) | 6.59 (0.60) | 0.05 |
| 9. I am confident that I can decide if an OTC medicine is appropriate for my condition without help. | 4.38 (1.78) | 4.43 (2.02) | 0.05 | 4.50 (1.66) | 4.19 (1.97) | –0.31 | |
| 10. Providing information about my health is (difficult-easy) # | 6.08 (0.89) | 6.22 (0.95) | 0.14 | 6.50 (0.86) | 6.34 (0.91) | –0.16 | |
| Belief about Consequences | 11. When I provide information about my health, the pharmacist will make sure the medicine is safe and appropriate for me. | 6.20 (1.23) | 6.23 (1.11) | 0.03 | 6.53 (0.60) | 6.50 (0.56) | –0.03 |
| 12. When I provide information about my health, the pharmacist will keep it confidential/private. | 6.62 (0.55) | 6.70 (0.57) | 0.08 | 6.44 (0.97) | 6.56 (0.94) | 0.12 | |
| 13. When I buy a medicine OTC, I do not need advice as OTC medicines are safe. | 3.70 (2.12) | 3.89 (2.07) | 0.19 | 3.59 (1.91) | 3.68 (2.00) | 0.09 | |
| Intentions | 14. I will definitely provide health information to the pharmacist when purchasing a product/medicine (e.g., ibuprofen, Nurofen®). | 5.11 (1.98) | 5.32 (1.75) | 0.21 | 5.66 (1.85) | 5.95 (1.47) | 0.29 |
| 15. I intend to provide health information to the pharmacist when I need help with a symptom (e.g., a headache). | 5.78 (1.69) | 5.86 (1.55) | 0.08 | 6.21 (1.30) | 6.47 (0.69) | 0.26 | |
| 16. How strong is your intention to provide health information to the pharmacist when purchasing a medicine OTC? (not at all strong—very strong) ^^ | 5.47 (1.54) | 5.61 (1.59) | 0.14 | 6.00 (1.19) | 6.13 (1.12) | 0.13 | |
* TDF: Theoretical Domains Framework. ^ Likert responses varied from 1—‘strongly disagree’ to 7—‘strongly agree’ except #1—‘difficult’ to 7—‘easy’; and ^^ 1—‘not at all strong’ to 7—‘very strong’.