Table 1.
Physician and staff performance variables and correlation with overall ratings.
| Performance variable | Rating, mean (SD) | Correlation with overall ratinga, R | P value | |
| Physician measures |
|
|
|
|
|
|
Trustworthiness | 3.96 (0.89) | .965 | <.001 |
|
|
Explains conditions well | 3.99 (0.88) | .953 | <.001 |
|
|
Answers questions | 4.20 (0.70) | .957 | <.001 |
|
|
Time well spent | 4.02 (0.76) | .947 | <.001 |
| Staff measures |
|
|
|
|
|
|
Scheduling | 4.09 (0.75) | .805 | <.001 |
|
|
Office environment | 3.96 (0.88) | .796 | <.001 |
|
|
Staff friendliness | 3.98 (0.88) | .817 | <.001 |
aOverall rating, mean (SD)=3.87 (1.72).