Table 2.

Category of calls (N=5288).

Category of calls	Subject of queries about neonates and infants	Subject of queries about pregnant women	Subject of queries about new mothers	n (%)
General	Queries on general cold, fever, nutrition, neonatal and infant health care, development milestones, growth, play, immunization, and medicine; primary diagnosis of neonatal and infant illnesses	Queries on pregnancy health care, nutrition, fetal development, delivery, general cold, lifestyle, and medication; primary symptoms of pregnancy discomfort and illnesses	Queries on family planning methods, maternal health, reproductive health, and breastfeeding; primary symptoms of reproductive health and postdelivery complications	5081 (96.08)
Semiurgent	Neonatal and infant diseases, infection, birth-related injury, and developmental delays	Pregnancy and delivery-related danger signs	Maternal health issues	142 (2.69)
Urgent	Neonatal and infant illnesses, developmental problems, and birth-related injury	Pregnancy and delivery-related danger signs	Maternal health issues	65 (1.23)