Table 3.

Users requirements from a digital self-management intervention to facilitate use and to improve health outcomes.

	People with T2DM (N = 20)	Health Care Professionals (N = 18)
Likes/features to include	- Lots of information provision (e.g. medical, dietary, physical activity, alternative medicine, pregnancy, health services, practical advice about day to day living with diabetes including dealing with emotions) - Tools to track self-monitoring data - Links to other useful websites - Ask the Expert function - Frequently Asked Questions - Personal stories - Quizzes to test knowledge and provide feedback	- Tailored Information and advice - Patient stories - Help with emotional management - Summary data for each user
Dislikes/barriers to use	- Messy/Lots of writing - Non-British - Complicated/medical language - Broken links - Difficult to navigate - Advertisements	- Increase workload - Negative impact on HP-Pt relationship - Limited reach/increasing the digital divide
Presentation	- Consistent format - Easy to navigate - Minimise scrolling - Pages can be printed - Up to date - Colourful - Clear, concise, accessible language - Interactive and visual (e.g. quizzes, videos, images)	- Simple - Interactive and Visual (e.g. graphics and videos)
Tone	- Positive (e.g. what I can do rather than cannot do) - Encouraging and Supportive - Fun - Humorous - Professional	- Positive - Motivating
Engagement	- Easy to use - Trust content (e.g. recommended by HP or recognised body) - Tailored to them - Features to enable sharing with others (e.g. forum) - Features to improve communication with HPs (summary printouts of health information in one place) - Email/Text prompts (e.g. content updates, encouragement, appointments, prescriptions)	- Time saving - Patient led - Effective (e.g. positive outcome data such as improved glucose control, blood pressure etc.) - Incentives (e.g. fits with the Quality and Outcomes Framework) - Fits in with current practice (e.g. care planning framework).