Table 1.

Digital Universal Precautions to promote eHealth.

1	Form a team	Develop a multidisciplinary team of providers, designers, programmers, and patients.
2	Identify opportunities	Determine which systems of care can be improved with digital technology.
3	Make health literacy standard	Encourage development of material and tools in line with universal precautions.
4	Offer actionable content	Write material that is clear, concise, and easy for patients to act on.
5	Assess readability	Review materials to ensure they are accessible to those with limited literacy; avoid jargon such as procedural and medical terminology.
6	Promote intuitive design	Create tools and material that are easy to navigate.
7	Enhance communication with varied media	Make materials available in video and audio format for those with limited general literacy.
8	Present information with context	Ensure test results are given along with a health literate interpretation and solicit questions.
9	Provide access to additional information	Use links to related material to give autonomy and facilitate deeper understanding.
10	Use tailoring	Use patient details to tailor messages that are specific to their individual experience.
11	Focus on ease of use	Minimize features that are work intensive or time consuming.
12	Determine access to technology	Identify patients’ available and preferred means of communication.
13	Provide means to access services	Make access sites available, such as kiosks, for patients who do not own a personal device.
14	Encourage patient participation	Advertise services or incentivize their use.
15	Offer technical support	Designate employees to support patients using eHealth services.
16	Recommend helpful services	Promote the use of evidence-based applications that may offer benefit, such as fitness trackers or pill box apps.
17	Solicit patient feedback	Encourage patients to evaluate services and suggest improvements.
18	Share the results	Study interventions to determine efficacy to improve patient experience and care.