Table 2.
Text messages
| Message | Schedule | Text and response |
| 24 hours Reminder* (A) | 24 hours before appointment | If Y: ‘Thank you for confirming, Please text us with any questions’. If N: ‘Thank you for replying, we will contact you to reschedule’. |
| 15 min Reminder (A) | 15 min before appointment | ‘UCSF Team: Appointment Reminder: See you in 15 min, here is the link (zoom link)'. |
| Resource (M) | As needed | ‘UCSF Team: Resources: Here are the resources you requested (link to resources)'. |
| Goals* (M) | Three business days after session | ‘UCSF Team: Goals: Were you able to attempt your goal? Yes Or Not Yet’. Response: ‘Got it!’ |
| Free Stuff (A) | Weekly | ’UCSF Team: Fun Free Stuff: Enjoy Free Yoga in the Park this Saturday from 10 to 11 am, Downtown Oakland. Here’s the link (website)'. |
| Monthly Check-in* (A) | Monthly during waiting period | ’UCSF Study Team: Update or confirm your contact info for a chance to win one of 5 $25 Amazon e- Gift cards at the end of the study. Has your phone number or email address changed? Please reply 1 Yes 0 No’ If yes: ‘Please send us your updated phone number and email address.________ Thank you! You have been entered in the raffle, good luck!’ If No: Thank you! You have been entered in the raffle, good luck!’ |
| Survey Link (M) | Baseline, 4 and 8 months | ’UCSF Team: It’s time for your survey. Click on the link below to complete the feedback survey and receive $10. Thank you! (Survey Link)’ |
| Session Rating* (A) | After each session | ’UCSF Team: Please tell us about the session today for a chance to win one of five $25 Amazon e-Gift cards at the end of the study: 1- I felt heard, understood, and respected by the counselor: a. Strongly agree b. Agree c. Neither agree nor disagree d. Disagree e. Strongly disagree 2- Overall, today’s session was right for me: a. Strongly agree b. Agree c. Neither agree nor disagree d. Disagree e. Strongly disagree’ Response: ‘Thanks for your responses! Please let us know if you have any additional comments by texting us'. |
| Session Completion (M) | After completion of all sessions | ’Congratulations on completing the 1 st half of the Y2TEC study! Next, you will receive a survey on xx/xx/xx & a final survey on yy/yy/yy. Please let us know if you have any questions. Thanks!’ |
| Waiting Period Completion (M) | After completing waiting period | ’Congratulations, you have finished the 1 st half of the Y2TEC study! Next, you will receive a survey on xx/xx/xx & we will contact you to schedule your 1 st video chat session after you complete your survey. Please let us know if you have any questions. Thanks!’ |
| Birthday Message (M) | On participant’s birthday | ‘UCSF Team: Happy Birthday, we are sending you all our best wishes for a very happy birthday today, cheers!’ |
| Away Message (A) | After hours and holidays | ’Thank you for your message! The Y2TEC Study staff are out of the office until XX/XX/XX and will respond after this date. If this is an emergency, please call 911.’ |
| Study Referral (M) | As needed | ’UCSF Team: Participants can receive up to $310 for completing all study activities plus $25 per person they refer who enrolls in the study!’ |
*Bidirectional.
(A)=Automated message.
(M)=Manually sent message.