Table 7.
Examples of the Salient Concepts from Participants’ Text Messages
| Category/Keyword | Description | Example |
|---|---|---|
| Engagement (experience) | ||
| Appreciate | Expressed appreciation for the support of the coaches | I really appreciate the help, support and guidance that you have given over the past 2 months.[1537] |
| Great | Expressed enthusiasm for the program and the coaches | It was great having you in my side helping me with this… [1669] |
| Engagement (usage) | ||
| Trying | Demonstrative of efforts to engage | I’ve really been trying to use them consistently! I think it’s going ok! [1012] |
| Need | Participants stating or asking what they need to do | I am getting used to them and need to spend more time on the apps. [1362] |
| Sorry | Apologetic sentiment for not responding to the coaches. | Thank you for all your help. I’m sorry, I’ve had a long day at work today so I didn’t have a chance to get back to you. Take care! [1778] |
| Environment | ||
| Busy | Explanation of participants’ lack of time because of their schedules. | Sorry for the late response! It has been a crazy busy day… [1012] |
| Improvement | ||
| Better | Improvement in symptoms or a suggestion regarding usability. | My mood is a lot better…[1257] I feel like mostly I have been able to identify triggers in a better way than before using some of the apps, as well as having more coping skills. [1577] |
| Mechanisms | ||
| Relax | Learning relaxation techniques. | I have learned to reach out more to others, I have been taking the time to actually relax, energy im still trying to figure out. I have started to cope with things in different ways [1668] |
| Thinking | Talking about counteracting negative thinking or what participants think that they need to do. | I get stuck in negative thinking less often, and it’s easier to counter them with more reasonable self talk. It’s easier to reassure myself when I need to [1317] |
| Usability | ||
| Easy | An app is easy to use | It’s pretty easy to use, so I don’t have questions about it. I know you’ll recommend to start using another throughout each week, but could I do so if I’m curious about an app? [1722] |
| Open | Apps open when users do not want them to, or do not open when they are supposed to | The hub app won’t open when I hit the icon my screen goes white for a second then goes back to my home screen [1263] |
| Helpful | What is helpful about the apps. | Yes, they are helpful in reinforcing the good things I did that day (even if they are small things) and that little steps can add up. [1376] |