Table 1.
Characteristics of Selected Articles (N=12)
| Study | Aim/objective | Sample | Design/method | Country of study |
|---|---|---|---|---|
| Boyer et al.15 | Assess clinical staff’s opinions on the results of inpatient surveys and their use within QI process | 261 clinicians | Questionnaire survey | France |
| Davies et al.16 | Assess promoters and barriers to care improvement efforts | 8 respondents of two facilities | Case study | U.S. |
| Reeves et al.18 | Test the feasibility of conducting ward level surveys, providing ward level data and conducting meetings | 4,236 patients | Postal survey | England |
| Davies and Cleary19 | Develop a framework for understanding factors affecting the use of patient survey data in QI | 14 medical team leaders and members | Qualitative interview with literature review | U.S. |
| Wensing et al.24 | Examine responses of GPs to patients’ feedback | 52 GPs | Cluster randomized trial | Netherlands |
| Iversen et al.20 | Address employees’ attitudes and use of national patient experience survey results | 79 employees | Electronic questionnaire survey | Norway |
| Fierdberg et al.21 | Examine whether and how physician groups are using patient experience data to improve patient care | 72 physician group leaders | Qualitative (semi-structured interview) | U.S. |
| Koch et al.13 | Understand the use of data from an annual survey of behavioral health consumers | 77 participants | Cross-sectional survey, follow-up interviews | U.S. |
| Heje et al.22 | Study the impact of patient evaluation and subsequent feedback results on physicians as well as facilitators and barriers to the implementation of results raised by patient evaluation processes | 474 GPs | Survey | Denmark |
| Zuidgeest et al.23 | Examine the usability of the Consumer Quality Index questionnaires used in nursing homes and homes for the elderly in quality improvement | 47 employees | Qualitative (face- to-face) interview | Netherlands |
| Davies et al.17 | Evaluate the use of a modified Consumer Assessment of Health Providers and Systems survey to support quality improvement | Process evaluation | U.S. | |
| Reeves and Seccombe14 | Assess attitudes toward national patient survey programs, establish the extent of usage of results, and identify barriers and incentives | 24 patient survey leads for NHS trusts | Qualitative interview | England |
GP, general practitioner; NHS, National Health Service; QI, quality improvement.