Table 2. Definition of transport times used for quality metrics.

Terminology	Descriptors for the same time interval
	CNTN	CATS	NTG	NETS
Dispatch time (CNTN); Acceptance time (CATS); Decision time (NTG); Tasking time (NETS)	Referral made to dispatch	Referral to referral accepted	Referral to referral accepted	Call to decision to task
Mobilization time (CNTN, CATS, NETS); Activation time (NTG)	Dispatch to leave home base	Referral accepted to leave home base	Decision to mobilisation from home base	Team activation to depart from home base
Response time	Referral made to arrive at referral	Referral made to arrive at referral	Referral to arrival in referring unit	Call to first look
Stabilization time	Arrival at referral to depart from referral	Arrival at referral to depart from referral	Time in referring unit	First look to ready to depart
Total transport time (CNTN, CATS); Total mission time (NTG, NETS)	Dispatch to return to home base	Referral accepted to arrive at home base	Referral to return to home base or start of next transfer if back to back	Call to return to home base

CNTN: Canadian Neonatal Transport Network; CATS: Children’s Acute Transport Service, London, UK (11); NTG: UK Neonatal Transport Group (15); NETS: Newborn and Paediatric Emergency Transport Service Sydney (24).