| Cognitive pharmaceutical services |
Cognitive pharmaceutical services |
Medication use review |
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Care-related contact with a patient (not a medication review) |
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Contact with another healthcare professional(s) about a patient (not a medication review) |
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Periodic meeting with GPs and pharmacists on prescribing policy |
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Updating clinical information from patients |
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Clinical rules |
| Pharmacy management |
Organizational activities |
Contact with other healthcare professionals for organizational reasons |
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Preparing or attending work meetings |
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General organization management |
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Human resource management |
General employee management |
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One-on-one conversation with an employee, e.g. job performance evaluation |
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Supervising an intern |
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Hiring new employees |
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Making and updating work schedules |
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Employee administration, e.g. salary, worked hours etc. |
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General employee management |
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Finance |
Assessing contracts with health insurance companies |
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Checking declarations and authorizations |
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Administrative tasks for patients |
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Registering cash money in cash register and/or safe |
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General financial administration |
| Quality assurance |
Quality assurance |
Supervising an audit |
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Working on the quality manual |
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General quality assurance management |
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Investigating customer satisfaction |
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Investigating satisfaction with other healthcare professionals |
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Final check of prescription |
Checking for inappropriate prescribing and possible distribution errors |
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Clinical risk management |
Checking for inappropriate prescribing and faulty drug combinations |
| Logistical processes |
Logistics |
Contact with a patient about logistics |
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Stock management |
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Processing a recall |
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Stock-taking |
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Processing orders from the wholesaler |
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Dispensing process |
Processing prescriptions |
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Filling prescriptions |
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Checking filled prescriptions |
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Hand out filled prescriptions to patients |
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Preparing or checking a prepared drug |
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Copying prescriptions for the digital archive |
| Other |
Household chores |
General housekeeping tasks |
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Education |
Following a refresher course |
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Teaching a refresher course to others |
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Studying work-related literature |
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Non-professional encounters and other |
Conducting research for other institutions |
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Processing mail and e-mail |
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General chat with other healthcare professional(s) |
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General chat with a patient |
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Rest |
Taking a break at work |