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. 2019 May 28;41(4):872–879. doi: 10.1007/s11096-019-00852-0
Composed activity group Activity group from [10] Sub activities belonging to activity group from [10]
Cognitive pharmaceutical services Cognitive pharmaceutical services Medication use review
Care-related contact with a patient (not a medication review)
Contact with another healthcare professional(s) about a patient (not a medication review)
Periodic meeting with GPs and pharmacists on prescribing policy
Updating clinical information from patients
Clinical rules
Pharmacy management Organizational activities Contact with other healthcare professionals for organizational reasons
Preparing or attending work meetings
General organization management
Human resource management General employee management
One-on-one conversation with an employee, e.g. job performance evaluation
Supervising an intern
Hiring new employees
Making and updating work schedules
Employee administration, e.g. salary, worked hours etc.
General employee management
Finance Assessing contracts with health insurance companies
Checking declarations and authorizations
Administrative tasks for patients
Registering cash money in cash register and/or safe
General financial administration
Quality assurance Quality assurance Supervising an audit
Working on the quality manual
General quality assurance management
Investigating customer satisfaction
Investigating satisfaction with other healthcare professionals
Final check of prescription Checking for inappropriate prescribing and possible distribution errors
Clinical risk management Checking for inappropriate prescribing and faulty drug combinations
Logistical processes Logistics Contact with a patient about logistics
Stock management
Processing a recall
Stock-taking
Processing orders from the wholesaler
Dispensing process Processing prescriptions
Filling prescriptions
Checking filled prescriptions
Hand out filled prescriptions to patients
Preparing or checking a prepared drug
Copying prescriptions for the digital archive
Other Household chores General housekeeping tasks
Education Following a refresher course
Teaching a refresher course to others
Studying work-related literature
Non-professional encounters and other Conducting research for other institutions
Processing mail and e-mail
General chat with other healthcare professional(s)
General chat with a patient
Rest Taking a break at work