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. 2019 Jul 31;13:1283–1294. doi: 10.2147/PPA.S207031

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© 2019 Lin et al.

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Measurement model composed of five latent variables tested through conﬁrmatory factor analysis. All the correlations were statistically signiﬁcant.

Note: L1–L3= items of hospital loyalty; U1–U4= items of perceived usefulness of the mobile app; E1–E4= items of perceived ease of use of the mobile app; S1–S2= items of Satisfaction with the mobile app use; I1–I2= items of usage intention of the mobile app.