Table 4.

Standardized direct and indirect effects on usage intention of mobile app (parsimony model)

Variables	Direct effects	Indirect effects	Total effects
Hospital loyalty	－	0.35(0.17×0.40+0.17×0.49×0.49+0.53×0.63×0.40+0.53×0.40×0.49)	0.35
Perceived usefulness	0.40	0.24 (0.49×0.49)	0.64
Perceived ease of use	0.12	0.6 (0.63×0.40+0.63×0.49×0.49+0.40×0.49)	0.72
Satisfaction	0.49	－	0.49