Table 7.
Case Study Matrix.
| Firm | Table 1 Factors Measured | Table 2/3 Attributes Assessed | |
|---|---|---|---|
| 1. | NSRDC | workload staff time etc. | timeliness efficiency quality |
| 2. | GAO | workload manpower cost number hours data handled | improved analysis efficiency |
| 3. | GSA | manpower cost workload etc. | qualitative benefits timeliness, etc. |
| 4. | USS | costs workload etc. | users/mgrs. best judge of how much productivity is achieved (no detail) |
| 5. | American Productivity Center | ||
| Bethlehem Steel | improved morale timeliness communication reliability (errors reduced) quality of life teamwork | ||
| Polaroid | costs workload | ||
| 6. | Banking | cost | value-added capabilities |
| 7. | Data Processing and Research time | workload | |
| 8. | Brokerage Firm | cost | user acceptance |