Table 2.
Descriptive Statistics of the Patient Satisfaction Questionnaire.
| How was the doctor or nurse at… | Very poor (%) | Poor (%) | Fair (%) | Good (%) | Very good (%) | Mean (SD) |
|---|---|---|---|---|---|---|
| Making you feel at ease? (n = 99) | 2.0 | 0 | 5.1 | 19.2 | 73.7 | 4.63 (0.76) |
| Letting you tell your story? (n = 99) | 0 | 0 | 4.0 | 15.2 | 80.8 | 4.77 (0.51) |
| Really listening? (n = 98) | 0 | 0 | 5.1 | 13.3 | 81.6 | 4.77 (0.53) |
| Being interested in you as a whole person? (n = 99) | 0 | 0 | 5.1 | 13.1 | 81.8 | 4.77 (0.53) |
| Fully understanding your concerns? (n = 99) | 0 | 1.0 | 11.1 | 17.2 | 70.2 | 4.58 (0.73) |
| Showing care and compassion? (n = 99) | 0 | 1.0 | 4.0 | 21.2 | 73.7 | 4.68 (0.60) |
| Explaining things clearly? (n = 99) | 0 | 1.0 | 3.0 | 10.1 | 85.9 | 4.81 (0.53) |
| Helping you to take control? (n = 99) | 0 | 1.0 | 3.0 | 18.2 | 77.8 | 4.73 (0.57) |
| Overall rating of the consultation treatment (n = 99) | 0 | 0 | 6.1 | 19.2 | 74.7 | 4.69 (0.58) |
| Overall rating on the Patient Satisfaction Questionnaire | 0.2 | 0.4 | 5.2 | 16.3 | 77.8 | 4.71 (0.59) |
The full sample consisted of N = 100 participants. Very poor = 1, Poor = 2, Fair = 3, Good = 4, Very good = 5.