Main Question	Follow-Up	Probes
Begin with general questions
	How would you describe your patient population?		–Socioeconomic status –Racial/ethnic diversity –Religious diversity
	How would you describe your satisfaction with your role in the community?	Why? What do you think needs to be addressed?
	How would you describe your level of involvement with this community?		Does your level of involvement differ inside the pharmacy vs. your time spent outside of the pharmacy?
	In a typical week, how often do you assist patients with referrals, answering questions, giving additional information, etc.?	Who typically initiates the conversation? For example, does the patient come to you requesting your assistance? Do you offer such information in certain situations?
Now, I want to transition and talk about health resources for people in your community. *Define community-based resource	Please describe your familiarity with community-based resources available in your community.	Think about your patient population. What needs of your patients are currently not being met? What community-based resources would you refer such patients to if they were available in your community?	Community-based resources would include any program or activity that could potentially impact the health of your patients, as well as access to care.
	What role do community pharmacists and technicians currently play in the recommendation of community-based resources to patients?	What role do you think pharmacists should play? What role do you think technicians should play? In your opinion, what would it take for this to happen?
	What are examples of community-based resources that you have recommended to your patients?	In general, how have your patients responded to your promotion of community-based resources? Overall, how have your recommendations affected patient health outcomes? To what extent do you typically follow-up with these individuals? In what way?	–support groups –home care services –Meals-on-Wheels –etc.
Now, I want to transition and talk about these resources and how they relate specifically to the geriatric population.	In your community, what resources would you recommend to your geriatric patients?	What specifically do you do to assist your geriatric patients? What can technicians do, as a whole, to better serve the elderly? Pharmacists?	–easy off lids –mobility issues –fill weekly pill organizer
	What needs of your geriatric patients are currently not being met?	What health resources would you refer such patients to if they were available in your community?
Finally	What suggestions do you have for ways that the pharmacy profession can become more involved in promotion of community programs?