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Strong and weak points mentioned by participants recruited either by a GP or in the ED.
| Participants’ recruitment place | Strong points | Weak points |
|---|---|---|
| GP | Trusting relationship Access to patient’s medical records Possibility of having an appointment |
Limited opening hours Not always available on the same day Limited technical equipment |
| ED | Technical equipment (e.g. radiology) Opening hours 24/7 Access to specialists |
Many inappropriate consultations Stressful environment Waiting time |
