Table 4.
Final functional and content requirements for user needs.
| Needs and functional requirements | Content requirements | |
| Ask questions | ||
|
|
—a | Phone numbers for the help line for caregivers |
| Be able to add training workshops, resources, and activities | ||
|
|
Add activities | Form to add activities |
|
|
Add resources | Form to add resources |
| Be able to connect with people experiencing the same situation | ||
|
|
No requirements retainedb | No requirements retainedb |
| Be able to keep and retrieve information easily | ||
|
|
Add to favorites | My favorite page |
| Be comfortable using the services | ||
|
|
Enter preferences (ie, gender of the care assistant) | List of possible preferences |
|
|
Embedded video functionality | Caregivers and users of resource testimonials |
|
|
Twinning of caregivers | — |
|
|
Embedded video functionality | Service provider testimonials explaining their resources |
|
|
— | Details about services and resources |
| Be encouraged to ask for help before reaching a state of exhaustion | ||
|
|
No requirements retainedb | No requirements retainedb |
| Be encouraged to use the services | ||
|
|
Embedded video functionality | Virtual visits (presentation of the team, list of services) |
|
|
Embedded video functionality | Video testimonial |
|
|
— | Description of services: here are 5 places for respite services in your region, here you can visit, here are the services they offer, and here is the cost |
| Be guided in the help-seeking process | ||
|
|
Region repertory filter | Region repertory |
|
|
Construction of the profile with questions | Resources repertory |
|
|
— | Phone numbers for the help line for caregivers |
| Be reassured about resources | ||
|
|
Embedded video functionality | Video of a worker explaining the services |
|
|
Embedded video functionality | User of resources testimonial |
|
|
— | Details about services and resources |
|
|
— | Explanation of how the resource meets the needs, even if indirectly. |
| Have a choice of language | ||
|
|
Language filter (one or more languages) | English and French version of the tool |
|
|
— | English and French version of the tool |
| Have access to a keyword search | ||
|
|
Search engine (by keywords and postal codes) | Keyword list (suggestions) |
| Have access to services corresponding to the functionally impaired older person | ||
|
|
User profile creation/modification | Content of the user profile page |
|
|
Information filter | Parameters of the filters |
| Have access to concise and simple tools | ||
|
|
Limit to only essential functionalities (avoid cognitive load) | Limit to only essential information (avoid cognitive load) |
|
|
— | Use of simple, intelligible terms, accessible to different literacy levels |
| Have access to educational interventions | ||
|
|
No requirements retainedb | No requirements retainedb |
| Have access to up-to-date information, anytime, anywhere | ||
|
|
News feed | New publications |
|
|
Add to favorites | Favorites page |
|
|
Search engine for old publications | — |
| Know the service offer (costs, transport, home-based care, eligibility criteria, and proximity | ||
|
|
Editable profile to be filled by caregivers (ie, Zarit Scale, outil d'évaluation multiclientèle (OEMC), line 199 in the income taxes report) | Questions (ie, Zarit Scale, OEMC), line 199 in the income taxes report) |
|
|
Access to resources with an algorithm | Algorithm rules and sequence of operations (the algorithm should specify its limits) |
|
|
Form to add resources | Required information for resources in the form: cost (free or paid service), transport (or not), home-based care (or not), and eligibility criteria (list) |
|
|
Region filter | Reliability of sources |
|
|
Search by multiple criteria: keyword, age, financial situation) | — |
|
|
Networking among service providers and caregivers | — |
|
|
Geo-tracking | — |
|
|
Central access point | — |
| Receive information regularly | ||
|
|
No requirements retainedb | No requirements retainedb |
| Recognize the needs | ||
|
|
Clickable list of needs | List of needs |
| Recognize themselves as caregivers | ||
|
|
Embedded video functionality | Video of caregivers |
|
|
Assistant (algorithm) determining the needs | — |
| Requirements not directly related to a specific user need | ||
|
|
Add event to a calendar | Description of the event |
|
|
Personal calendar | Personal calendar |
|
|
Two profiles of users: caregivers and service providers | — |
|
|
Audio description for visually impaired people | — |
aNo corresponding requirement was identified (functional or content).
bSee explanations in the following section: Impression of Unmet User Need.