Table 3.

Crude, adjusted and full model adjusted ORs with 95% CIs for characteristics attach to the call for repeated calls <48 hours (N=464) compared with one-time calls (N=11 131) to the telephone triage

	One-time callers (N=11 131)	Repeat callers (N=464)	Crude OR (95% CI)	Adjusted OR (95% CI) *	Mutually adjusted OR (95% CI)†
Call time, n (%)
Workday	6777 (60.88)	275 (59.27)	1	1	1
Weekend	4354 (39.12)	189 (40.73)	1.07 (0.88 to 1.29)	1.05 (0.87 to 1.27)	1.09 (0.89 to 1.32)
Caller, n (%)
Patient	4481 (40.26)	210 (45.26)	1	1	1
Close relative	6650 (59.74)	254 (54.74)	0.82 (0.67 to 0.98)	0.79 (0.64 to 1.00)	0.75 (0.59 to 0.94)

*Adjusted for age and sex.

†Adjusted for age, sex, ethnicity, income, call time, caller, degree of worry, self-rated health and Charlson comorbidity score.