Table 2.
Family planning utilization, health facility related characteristics and client satisfaction with FP services among FP user’s at public facility of Jigjiga town, eastern Ethiopia, February–March 2017 (n = 492)
| Variables | Classification | Client satisfaction | ||
|---|---|---|---|---|
| Satisfied (n = 205) No (%) |
Unsatisfied (n = 287) No (%) |
X2 (p-value) | ||
| Frequency of Visit | Repeat | 91 (30.5) | 207 (69.5) | 2.9 (0.31) |
| New | 89 (45.9) | 105 (54.1) | ||
| Type of public health facility | Karamara hospital | 156 (41.8) | 217 (58.2) | 3.24 (0.35) |
| Jigjiga health center | 27 (50.0) | 27 (50.0) | ||
| Aayardaga health center | 13 (35.1) | 24 (64.9) | ||
| Hanti Shacab health center | 9 (32.1) | 19 (67.9) | ||
| Received their preferred method | Yes | 201 (44.5) | 251 (55.5) | 17.96 (0.000) |
| No | 4 (10.0) | 36 (90.0) | ||
| Method that the client was using | Oral contraceptive | 14 (35.0) | 26 (65.0) | 81.85 (0.000) |
| Injectable | 171 (57.2) | 128 (42.8) | ||
| Implant | 20 (13.1) | 133 (86.9) | ||
| Distance from home | < 30 min | 106 (35.9) | 189 (64.1) | 9.9 (0.02) |
| 30 min-1 h | 99 (50.3) | 98 (49.7) | ||
| Time of consultation | About right | 97 (43.9) | 124 (56.1) | 39.3 (0.000) |
| Too short | 68 (30.9) | 152 (69.1) | ||
| Too long | 40 (78.4) | 11 (21.6) | ||
| Opening hours convenience | Yes | 186 (44.3) | 234 (55.7) | 8.1 (0.004) |
| No | 19 (26.4) | 53 (73.6) | ||
| Waiting time | No wait | 25 (48.1) | 27 (51.9) | 65.9 (0.000) |
| < 30 min | 111 (64.5) | 61 (35.5) | ||
| 30 min-1 h | 49 (25.1) | 146 (74.9) | ||
| > 1 h | 20 (27.4) | 53 (72.6) | ||
| Feeling on waiting time | No wait | 0 (0) | 50 (100) | 80.4 (0.000) |
| Short | 112 (65.1) | 60 (34.9) | ||
| Long | 93 (34.4) | 177 (65.6) | ||