Table 6.
Factors associated with client satisfaction of FP services among FP users in public health facilities of Jigjiga town, Eastern Ethiopia, February–March 2017 (n = 492)
| Variable | Response | Client satisfaction | COR (95% CI) | AOR (95% CI) | |
|---|---|---|---|---|---|
| Satisfied n (%) |
Unsatisfied n (%) |
||||
| Knowledge | Good | 62 (21.1) | 232 (78.9) | 0.1 (0.07–0.16) | .037 (.019–.072)* |
| Poor | 143 (72.2) | 55 (27.8) | 1.00 | 1.00 | |
| Demonstrated how to use | Yes | 120 (63.5) | 69 (36.5) | 4.6 (3.1–6.7) | 16.1 (8.4–30.7)* |
| No | 84 (27.8) | 218 (72.2) | 1.00 | 1.00 | |
| Described side effect | Yes | 148 (54.6) | 123 (45.4) | 3.5 (2.4–5.1) | 2.4 (1.4–4.2)* |
| No | 57 (25.8) | 164 (74.2) | 1.00 | 1.00 | |
| Explained possibility of changing | Yes | 117 (59.4) | 80 (40.6) | 3.4 (2.4–5) | .97 (.34–2.76) |
| No | 88 (29.8) | 207 (70.2) | 1.00 | 1.00 | |
| Distance home to health facility | < 30 min | 106 (35.9) | 189 (64.1) | 0.56 (0.39–0.8) | .24 (.14–.42)* |
| 30 min-1 h | 99 (50.3) | 98 (49.7) | 1.00 | 1.00 | |
| Provider gave good service | Yes | 181 (51.0) | 174 (49.0) | 4.9 (3–8) | .58 (.1–3.6) |
| No | 24 (17.5) | 113 (82.5) | 1.00 | 1.00 | |
| Waiting time | No wait | 25 (48.1) | 27 (51.9) | 2.5 (1.16–5.2) | .02 (.002–.18) |
| < 30 min | 111 (64.5) | 61 (35.5) | 4.8 (2.6–8.8) | .37 (.07–2.1) | |
| 30 min- 1 h | 49 (25.1) | 146 (74.9) | 0.9 (0.5–1.6) | .1 (.012–.92) | |
| > 1 h | 20 (27.4) | 53 (72.6) | 1.00 | 1.00 | |
| Cleanness of the clinic | Poor | 20 (8.3) | 221 (91.7) | 0.006 (0.001–.052) | .001 (.00–.02) |
| Neutral | 171 (72.5) | 65 (27.5) | 0.2 (0.02–1.46) | .04 (.002–.88) | |
| Good | 14 (93.3) | 1 (6.7) | 1.00 | 1.00 | |
*Statistically significant at p < 0.05 in the multivariable analysis