Table 3.

Clinician–patient difference in individual consultation care measure (CCM) scores

	ICAN (n=38)*	Preintervention (n=39)*	P value
1/E: careful to explain	0.87 (0.52, 1.22)	0.64 (0.32, 0.96)	0.33
2/F: was sympathetic	0.97 (0.57, 1.37)	0.54 (0.19, 0.89)	0.09
3/H: discussed and agreed together what problem was	0.97 (0.61, 1.33)	0.51 (0.19, 0.84)	0.047
4/K: discussed and agreed on plan of treatment	0.84 (0.51, 1.17)	0.59 (0.25, 0.93)	0.26
5/M: understood emotional needs	0.97 (0.43, 1.52)	0.77 (0.39, 1.15)	0.31
6/N: confident knows patient history	0.66 (0.23, 1.09)	0.77 (0.40, 1.14)	0.91
7/T: interested in effect of problem on family and personal life	0.68 (0.22, 1.15)	0.64 (0.27, 1.02)	0.73
8/U: interested in effect of problem on everyday life	0.82 (0.35, 1.29)	0.74 (0.39, 1.10)	0.60

Mean (95% CI), p value Wilcoxon rank-sum test.

*Difference in scores calculated as clinician score minus patient score for encounter. Higher scores correspond to lower performance on the CCM tool.