Table 4.

Complete results of the hypothesis testing.

Path		βa	SD	t test	P value	f 2b	Effect size	Hypothesis testing
Virtual service performance
	Hc1: Exploitive use	0.762	0.075	10.16	<.001	0.483	Large	Supported
	H2: Exploratory use	0.036	0.049	0.69	.49	0.001	—d	Not supported
Exploitative use
	H3a: Personal innovativeness with ITe	0.201	0.134	1.531	0.13	0.019	—	Not supported
	H4a: Computer self-efficacy	0.311	0.155	1.991	0.047	0.05	Small	Supported
	H5a: Habit	0.293	0.112	2.648	0.008	0.042	Small	Supported
Exploratory use
	H3b: Personal innovativeness with IT	0.168	0.155	1.095	0.27	0.01	—	Not supported
	H4b: Computer self-efficacy	0.102	0.149	0.672	0.5	0.004	—	Not supported
	H5b: Habit	0.414	0.15	2.781	0.006	0.06	Small	Supported
Control variables
	Age	0.01	0.06	0.11	0.91	0	—	N/Af
	Education	–0.12	0.05	2.44	0.02	0.031	Small	N/A
	Gender	–0.09	0.05	1.67	0.1	0.009	—	N/A
	Income	0.11	0.04	2.65	0.01	0.02	Small	N/A

^aStandard regression coefficient.

^bEffect size.

^cH: hypothesis.

^dNot available.

^eIT: information technology.

^fN/A: not applicable.