Table 3.

Hospitality score for each domain at self-evaluation and at the awarding visit

	1 (n=211)		2 (n=211)		3 (n=211)		4 (n=211)		5 (n=154)*		6 (n=142)*		7 (n=211)
	SE	AV	SE	AV	SE	AV	SE	AV	SE	AV	SE	AV	SE	AV
Mean	80.6	89.4	90.9	93.6	77.8	82.4	65.5	75.8	83.3	84.5	95.6	95.0	94.4	94.3
SD	10.8	9.5	7.3	5.7	21.5	18.9	28.6	23.8	8.9	8.2	5.5	5.6	8.3	5.7
P value (t-test)		< 0.0001		< 0.0001		0.004		< 0.0001		0.149 NS		0.334 NS		0.89 NS
r (Pearson)		0.33811		0.24967		0.35035		0.64932		0.27847		0.08673		0.18024
P value (Pearson)		< 0.0001		0.00024		< 0.0001		< 0.0001		0.00005		0.30 NS		0.0009

1 = reception and information of the patients from the entrance to the exit of the hospital; 2 = cleanliness, comfort and environment; 3 = proposed services; 4 = culture, relaxation and well-being; 5 = meals; 6 = linen; 7 = quality of the relationship with the healthcare providers; P values are given for Student’s t-test and Pearson correlation coefficient r between the data obtained during the two visits. See text for the calculation of the score, expressed as a percentage of the maximal possible value.

Bold values are statistically significant.

*N is lower because there are services where these criteria are not applicable (for instance, day hospitalisation, outpatient visits and imaging).

AV, awarding visit; NS, not significant; SE, self-evaluation.