TABLE 4.
Respondents’ experiences at the health facility.
| Descriptions | Male |
Female |
||||||
|---|---|---|---|---|---|---|---|---|
| Yes |
No |
Yes |
No |
|||||
| N | % | N | % | N | % | N | % | |
| Is there anyone you would like to recognise for exceptional service? | 106 | 25.4 | 33 | 7.9 | 232 | 55.6 | 46 | 11.0 |
| Did the staff listen carefully to you if you had a question or concern? | 113 | 27.1 | 26 | 6.2 | 246 | 59.0 | 32 | 7.7 |
| Did the staff treat you with courtesy and respect? | 67 | 16.1 | 72 | 17.3 | 244 | 58.5 | 34 | 8.2 |
| Was your examination performed at the right time? | 73 | 17.5 | 66 | 15.8 | 231 | 55.4 | 47 | 11.3 |
| Were you given privacy during your examination? | 114 | 27.3 | 25 | 6.0 | 241 | 57.8 | 37 | 8.9 |
| Were you given adequate instruction or explanation before the examination was carried out? | 62 | 14.9 | 77 | 18.5 | 99 | 23.7 | 179 | 42.9 |
| Was the waiting area comfortable? | 61 | 14.6 | 78 | 18.7 | 153 | 36.7 | 125 | 30.0 |
| Were you directed to where to be at any point in time? | 107 | 25.7 | 32 | 7.7 | 103 | 24.7 | 175 | 42.0 |
| Did you induce the workers before you were examined? | 12 | 2.9 | 127 | 30.5 | 15 | 3.6 | 263 | 63.1 |
| Were you satisfied with the way you were received? | 127 | 30.5 | 12 | 2.9 | 274 | 65.7 | 4 | 1.0 |