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. 2019 Oct 4;7:286. doi: 10.3389/fpubh.2019.00286

Table 1.

Measurement items, factor loading, and characteristics of variables.

Variables Items FL Mean (SD) Range
Subjective norm SN1: People who influence my behavior (would think/think) that I should use the OHCS. 0.875 8.39 (2.42) 3–15
SN2: People who are important to me (would think/think) that I should use the OHCS. 0.896
SN3: People who are in my social circle (would think/think) that I should use the OHCS. 0.880
Trust in providers TP1: I would characterize OHCS providers as honest. 0.670 22.24 (3.98) 7–35
TP2: I believe that the health service provided by OHCS platform is useful. 0.600
TP3: The OHCS platform performs its role as health service providers very well. 0.597
TP4: I have confidence in relying on OHCS platforms to complete a health consultation or diagnosis. 0.681
TP5: Doctors on the OHCS platform have medical qualifications. 0.794
TP6: The consultation or diagnosis provided by doctors on OHCS platforms is reliable 0.769
TP7: In my opinion, doctors on the OHCS platform are trustworthy. 0.806
Perceived risk PR1: Providing personal health information online is unsafe. 0.576 18.36 (3.14) 5–25
PR2: I think it is risky to provide personal information to OHCS providers. 0.808
PR3: I think it is risky to provide personal health information to doctors on OHCS platforms. 0.797
PR4: I would hesitate to provide my personal information (such as name, address, health condition, bank information, and phone number, etc.) to OHCS platforms. 0.719
PR5: I think it is risky to make a decision (such as taking medicine, controlling diet, etc.) based on the diagnosis provided by the doctors on the OHCS platform. 0.631
Perceived benefit PB1: Using OHCS can be of benefit to me in managing my health. 0.793 21.35 3.76) 6–30
PB2: Using OHCS can increase my knowledge of my personal health conditions. 0.804
PB3: Using OHCS can help to relieve stresses about my symptoms or my worries about symptoms. 0.691
PB4: Using OHCS will be useful for my health. 0.766
PB5: Compared with going to the hospital, using OHCS can save time. 0.706
PB6: Compared with going to the hospital, using OHCS can save medical expenses. 0.666
Offline habit OH1: Whenever I need to see a doctor or have a health consultation, I will choose to go to hospitals or clinics without even being aware of making another choice. 0.737 15.77 (2.50) 4–20
OH2: Whenever I need to see a doctor or have a health consultation, I unconsciously start going to hospitals or clinics. 0.879
OH3: Choosing to go to hospitals or clinics when I need to see a doctor or have a health consultation is something I do unconsciously. 0.844
OH4: In general, I am accustomed to taking the offline channel (going to hospitals or clinics) for medical treatment or health consultation. 0.828
Adoption of OHCS AO1: I intend to use OHCS to consult health issues when needed in the future. 0.811 10.27 (2.01) 3–15
AO2: I predict that I will use OHCS to consult health issues when needed in the future. 0.862
AO3: I plan to use OHCS to consult health issues when needed in the future. 0.845

FL, factor loading; SD, standard deviation.