Table 2.

Numbers and activities of other personnel working in community pharmacies in Estonia [12,13,14,15].

Source	Number/Reply	Comment
Are other persons involved in community pharmacy practice?	Yes	Assistant pharmacists and customer service specialists.
Their titles and numbers	774 in 2019	Assistant pharmacists form 33% of the community pharmacy workforce. Other personnel such as customer service specialists and cleaning workers form 26% of the community pharmacy workforce. People working in such positions do not have any special training. A customer service specialist is responsible for counselling of other goods (not medicines). It is common for pharmacy students to work as a customer service specialist.
Duration of study for assistant pharmacists	3 years	Professional higher education, Tallinn Health Care College.
Subject areas		Basics of chemistry, pharmaceutical technology, pharmacology and social pharmacy, practical training on dispensing and counselling of medicines. This curriculum is highly practice oriented.
Competencies and roles		The main professional tasks are related to the organization and provision of high-quality pharmaceutical care. Professional competencies include: dispensing of and counselling on OTC medicines, compounding/preparation of extemporaneous medicines, point of care testing (e.g., blood pressure measurement, cholesterol, blood sugar, haemoglobin), and disease prevention and health education, As opposed to pharmacists, assistant pharmacists cannot hold the position of pharmacy manager.