Table 5.
Interview guide app users.
Frameworks adapted from tool used by Anderson et al. [5]
| Question | Elaboration questions | Theory, study, construct |
|---|---|---|
| Your gender? | Acceptance factors of mobile apps—sociodemographics | |
| What age bracket do you fit into? | 18–25; 26–35, 36–45, 46–55, > 55 | |
| What is your occupation? | ||
| What is your highest level of education? | Year 10, Year 12, TAFE, University | |
| Where do you currently live? | Is it classified as regional, remote or very remote? | |
| How far away are you from your GP and endocrinologist? | How long does it take you to get there? | |
| How frequently are you supposed to attend appointments? | ||
| How difficult is it for you to attend all of your required appointments? | Do you ever miss any because it is too hard? | |
| How is your diabetes currently managed? | Lifestyle interventions, medication or insulin | Acceptance factors of mobile apps—current state of health |
| Do you currently use an app or did you use one in the past? | ||
|
(if they previously used an app) Why did you stop using the app? |
Were there any particular things that lead you to stop using the app? | Acceptance factors of mobile apps—reasons against using smartphones, tablets, and apps |
| Please tell me about how you use your health app | How did you set it up? What problems do you recall in setting it up? (Prompts: user interface, prompts, permissions, language used) | Usability risk level evaluation |
| For approximately how long have you used (did you use) this app? | How often do/did you use it? (If discontinued) Why did you stop using the app? | Usability risk level evaluation |
| On which platform do/did you use this app? | Iphone, Ipad, android phone, android tablet | Usability risk level evaluation; design evaluation-leverage technology familiar to clients |
| What do/did you like about this app? |
Does/did the app fulfil your needs? Why or why not? Do/did you enjoy sessions with your health app? How is/was working with your app satisfying? Is/was your health app worth recommending to others? |
TAM—usefulness Mobile App Rating Scale |
| How easy is/was using your app? |
What makes/made the app information clear and understandable? How do/did you find the font size and representation? How do/did you add remarks to your readings? |
TAM—ease of use Acceptance factors of mobile apps—perceived ease of use |
| Have you sometimes not known (did you sometimes not know) what to do next with your app? |
Are/were there any parts of the app you don’t use, because they’re complicated? What app features do/did you find unreasonable? Do/did you sometimes wonder if you’re using the app the right way? Who do/would/did you turn to for help using the app (prompts: family, friends, or online forum)? |
Acceptance factors of mobile apps—technological literacy |
| Have you found any ‘bugs’ in your health app, or things it can’t do? |
If the app crashes or freezes (crashed or froze), is/was it easy to restart? Have you ever given up due to technical glitches? Have you ever contacted the company about any technical glitches? |
Acceptance factors of mobile apps—limitations of the app |
| How much sight, sound and tactile stimulation do/did you get from your health app? | (Prompts: graphs, things that flash up, reminders about personal targets, warnings, sound effects/reminders, vibration alerts) | Mobile App Rating Scale—engagement |
| What customization features would you like to see in your health app? | Mobile App Rating Scale—engagement, aesthetics | |
| What is your view of information stored on the cloud? | Do you have concerns about privacy? | Acceptance factors of mobile apps—perceived data security |
| Does/did your doctor (or other main health care provider) know you have used this app? |
(If yes) How would you describe his/her reaction? Are you encouraged by a health professional (pharmacist, general practitioner) to self-reflect on your chronic condition? |
TAM—social influence/subject norms |
| What medical or technical jargon have you seen in your app which you don’t understand? | Design and evaluation guidelines—leverage technology familiar to clients | |
| Does your app use technology you are already familiar with? | Are the dialogue boxes and input fields similar to what you are used to? | Design and evaluation guidelines—leverage technology familiar to clients |
| What features of your app do you think conflict with each other? | For example: inconsistent short cuts, conflicting educational information | Usability risk level evaluation |
| Are you satisfied with the time taken to perform tasks on your app? | (Prompts: time to display graphs, time to synchronize information, Are you able to upload data from your blood glucose measuring device?) | Usability risk level evaluation |
| Do you think that using the app has allowed you to better manage your diabetes? | Prompts: Improved sugar levels, improved medication compliance, encouraged more physical activity, healthy eating, etc. | Mobile App Rating Scale—subjective quality |
| What (if any) educational features does your current app provide? |
Prompt: Do you find it easy to access reliable diabetes information? Where do you go for this information? |
Acceptance factors of mobile apps—features and design of a useful app; Mobile App Rating Scale—information quality |
| What type of information would you be seeking from a mobile phone application? |
Prompt – your medication, recipes, nutrition information, general info about diabetes, stress and psychological health What diabetes issues do you think are important to have information on? (can prompt- diet, foot care, hypoglycaemia, hyperglycaemia) |
Usability risk level evaluation—interest in new technologies for diabetes treatment and current usage |
| What part of your diabetes do you struggle with managing the most? | Do you find it hard to find personalized, relevant information? | Mobile App Rating Scale—information targeted |
| How do you currently access information if you want to educate yourself? | What are the issues you find with current diabetes education platforms? | Usability risk level evaluation—interest in new technologies for diabetes treatment and current usage; design evaluation—leverage technology familiar to clients |
| What form of information would you find most useful? |
Prompts: videos, reading articles, talking to others What are the perceived benefits and barriers to using these different forms |
Mobile App Rating Scale—information targeted; design evaluation—leverage technology familiar to clients |
| Do you think receiving daily text messages or emails with reliable diabetes information would be useful for you? | If not, how often would you like to receive information? | Acceptance factors of mobile apps—features and design of a useful app; design evaluation—leverage technology familiar to clients |