Table 2.

Likelihood (OR) of satisfaction for different demographic and call-related characteristics

	Crude OR (95% CI) n=19 476†	Adjusted OR (95% CI) n=16 307†
Gender
Female (ref)	1	1
Male	1.01 (0.94 to 1.09)	0.84 (0.75 to 0.93)*
Age (years)
0–4	1.81 (1.62 to 2.02)	2.21 (1.90 to 2.57)*
5–17	2.07 (1.84 to 2.32)	1.93 (1.65 to 2.26)*
18–39 (ref)	1	1
40–59	1.55 (1.40 to 1.72)	1.42 (1.23 to 1.63)*
60–79	2.70 (2.33 to 3.12)	2.82 (2.29 to 3.49)*
≥80	2.35 (1.77 to 3.13)	2.35 (1.49 to 3.68)*
Reason for encounter
Somatic illness (ref)	1	1
Somatic injury	2.20 (1.97 to 2.47)	1.96 (1.72 to 2.23)*
Triage response
Face-to-face consultation (ref)	1	1
Telephone consultation	0.40 (0.37 to 0.44)	0.44 (0.40 to 0.49)*
Time of the call
Daytime weekday	1.05 (0.92 to 1.20)	0.65 (0.54 to 0.78)*
Daytime OOH (ref)	1	1
Evening/night OOH	1.05 (0.95 to 1.16)	0.95 (0.82 to 1.09)
Waiting time
0–10 min (ref)	1	1
10–20 min	0.60 (0.55 to 0.67)	0.55 (0.48 to 0.64)*
≥20 min	0.32 (0.27 to 0.37)	0.25 (0.20 to 0.30)*
Consultation time
0–6 min (ref)	1	1
≥6 min	1.01 (0.91 to 1.11)	1.08 (0.95 to 1.23)
First call-taker
Nurse (ref)	1
Physician	0.76 (0.69 to 0.83)
Call forwarded to a physician
Yes	0.52 (0.47 to 0.58)	0.68 (0.58 to 0.78)*
No (ref)	1	1

*P value<0.05.

†The lowest amount of observations in the models.

OOH, out-of-hours.