Table 2.

PACT-Novice TeamSTEPPS Skill Domains and Exemplary Quotes

Skill Domain	Behaviors	Exemplary Quote(s) for Selected Behaviors
Team structure	Identifies goals, assigns roles and responsibilities, holds members accountable	“I think at our update, just showing [the family] that he’s not making progress on coming off the ventilator, […] and the thing that will probably get him home quickest would be to proceed with tracheostomy.” (physician leading meeting—identifies goals)
Leadership	Utilizes resources; delegates tasks and balances workload; conducts briefs, huddles, and debriefs; empowers members to speak freely	“And please correct me if I’m mistaken because I’m just going by what was reported to me.” (physician leading meeting—empowers members to speak freely)
Situation monitoring	Includes patient/family concerns, cross monitors members and applies the STEP process, fosters communication	“And the parents are very interested, I think that their main concern after the cardiac arrest was neuro injury.” (physician leading meeting—includes patient/family concerns)
Mutual support	Advocates for the patient resolve conflict using two-challenge rule, CUS and DESC script, works collaboratively	“Can you just show his EKG as well?” (physician leading meeting to physician running chart display—works collaboratively)
Communication	Provides brief, clear, specific, and timely information; seeks and communicates information from all available sources; uses SBAR, callouts, check-backs, and handoff techniques	“Uh, Cefotaxime.” (physician leading meeting) “Cefotaxime.” (Fellow) “Yeah, cefotaxime.” (physician leading meeting—uses check-backs)